Customer Service Representative APPLY NOW

General Job Description

Handles customer complaints and provide appropriate solutions and alternatives within the time limits

Follows up with customers to ensure resolution

Handles large amounts of customer inquiries on all platforms including but not limited to email, sms, social media, and more

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines and policies

Generate sales leads from customer inquiries

Identify and assess customers’ needs to achieve satisfaction

Work Experience Requirements

One or more years working directly with customers

Attention to detail

Show of empathy

Team player ability