Guest Relations

Questions and concerns? Send us a message and we’ll get right back to you!

 

At Park Candy we are always doing our best to make sure that our customers are satisfied in every single way possible. If you’re experiencing any issues with your item or with your shipping process, please check the frequently asked questions below or reach out to us at help@parkcandy.com.

 

My favorite item is out of stock!

Looks like everyone else has gobbled up the goods and left none to share! Don’t worry - we usually restock our items within a couple of months.

To be the first to know when your favorite item is back in stock, click here to make sure that you're subscribed to our email list, follow us on Instagram, and if you're only interested in this specific product, navigate to the product page and click "Email Me When It's Back in Stock"! 

 

My bottle opener magnets are weak/don’t stick!

Our magnets are designed to be strong enough to hold the weight of our bottle openers and to stick to most metal based surfaces. On the other hand, not all surfaces are created equal! Some metal surfaces may perform better than others and may cause your magnets to slip and slide.

To troubleshoot whether it is a magnet issue, please follow the steps below:

  1. Check the back of your magnet to make sure that there is no debris or materials blocking contact with the metal surface.
  2. Test the magnet on different metal surfaces to see if it sticks.
  3. Test other heavy magnets on the surface you’re interested in sticking the magnet to to see if they have the same response.
  4. Is the surface you’re sticking it on rough and rugged? Are you trying your magnet on a pebbled surface? Sometimes our magnets do not always work on those kinds of surfaces and impact the strength of the magnets.

If your magnets passed the test above, that means your magnets are not the issue and your surface is the problem. Didn’t pass the test? Let us know and we’ll try our best to resolve this issue with you.

 

Where is my package?!

Your package is definitely on its way if it has not arrived yet however, these are some of the common problems for lost/late packages.

 

You’re waiting on a preorder:

Our preorder system allows you to purchase items that are soon to be in stock and shipped on the shipping time listed in the description. Preorders can sometimes take up to a month or more to be fulfilled and fulfillment periods are subject to change without notice. Updates on shipping and/or delays are provided along the way to keep you in the loop on your preorder.

 

You put the wrong address down:

Everybody makes mistakes, everybody has those days. If an incorrect address has been provided, please do not hesitate to send us a message with your order number letting us know what your correct address it so that we can change it ASAP!

If we have already shipped your package out, you will unfortunately have to pay for the re-shipment fee for your package. This will be the actual cost by weight and not the discounted cost provided to you at the initial check out. We will only be able to re-ship your package if it has been returned to us via the post office!

 

My package says it was “delivered” but I haven’t received it!

Unfortunately, once a package has left our office there’s not much we can do to resolve the situation. We are at the whim of the post office just as much as you are. If your package says “delivered” and it’s only been a day since the update, we recommend waiting for the weekend and/or any holidays to pass and then following up with the post office on the next business day.

If your package has been delayed or lost, please view the tracking number listed and see where the package is. You may need contact your local post office to file a claim. Please email us about the issue by contacting help@parkcandy.com with your order number and claim number.

 

My item arrived damaged!

We’re sorry that your item arrived damaged! If you’re noticing marks and scratches on your items or just any overall damage, please do not hesitate to contact us at help@parkcandy.com with your name, order number, and shipping address. We’ll do our best to resolve the issue with you.

 

My shirt doesn’t fit/I ordered the wrong size!

If you’re struggling with shirt sizes, we encourage you to take a look at our size chart below. If your having a problem determining what size you need, please do not hesitate to contact us at help@atractioneering.com.

If your shirt has not shipped yet and you’re looking to change the size, please notify us within the first 12 hours of your order, otherwise we will need to wait for you to receive the shirt and for you to ship it back to us so that we can process a re-order. Re-shipping fees may apply in this instance.

If you have already received the shirt and realized that it does not fit, please email us at help@parkcandy.com with your name, order number, and shipping address. Re-shipping fees may apply.

 

My item broke over time!

All of our items have a one month guarantee after your order has been delivered to you. If your product has broken or been damaged within the month, we are willing to replace it and/or give you a store credit for the value of the item. If you would like a refund, we request that the item be shipped back to us. Please reach out to us at help@parkcandy.com with your name and order number for any questions or concerns.

Damages from water and heat contact are not covered within this warranty. This warranty does not include glassware or t-shirt damage.

 

I’d like to return my item!

Returns for unwanted items can only be processed 3 days after delivery. If you just don’t want your item(s) any longer, you can return the item(s) to:

Park Candy
PO Box 470053
Celebration, FL 34747

Please contact us at help@parkcandy.com for help processing a return. You will be held responsible for all shipping costs. We will not provide refunds for items returned broken, damaged, or used in away way. Items must be returned brand new.

 

Do you ship internationally?

Yes! As of 6/24/17, we ship to over 100 countries. If your country is not on the list at check out, please contact us to see what we can do! To take the burden off of you, we pay up to 20% of shipping costs.