Guest Relations

A Little Help, A Lot of Aloha! 🌺

Have a question? Need a little assistance? We're here to help!

At Park Candy, we believe that shopping should be just as enjoyable as the goodies arriving at your doorstep. Whether you're checking on an order, looking for sizing help, or wondering when your favorite item will make a comeback, we've put together answers to some of our most frequently asked questions.

Can't find what you're looking for? Reach out to us at help@parkcandy.com, and we'll do our best to help get everything sorted out!

📦 Orders & Shipping

Where's my order?

We know you're excited to get your Park Candy goodies, and we're just as excited to get them to you!

A little update for November 2026: After some unexpected fulfillment challenges, all of our merchandise is finally back home in Orlando!

We're currently processing and shipping outstanding orders in batches while carefully organizing inventory and checking merchandise.

If you've been waiting on an order, we sincerely apologize for the delays and appreciate your continued patience and understanding.

Once your order ships, you'll receive an email with your tracking information so you can follow its journey to your doorstep.

Still have questions? Check out our Preorder Updates Page or reach out to help@parkcandy.com with your order number.

How long does shipping take?

Shipping and fulfillment times may vary depending on the item, availability, and current order volume.

Once your order has been packed and handed off to the shipping carrier, you'll receive a confirmation email with tracking information.

Please keep in mind that processing time and shipping transit time are two different things. Your order may take additional time to prepare before it begins its journey.

We're currently catching up on outstanding orders, so some purchases may experience longer fulfillment times than usual. We appreciate your patience while we get everything moving again!

Can I change my shipping address?

Oops! It happens to the best of us!

If you accidentally entered the wrong shipping address, please email us at help@parkcandy.com as soon as possible with your order number and the correct address.

We'll do our best to update your information before your package ships.

If your order has already been shipped, we may not be able to redirect it. Additional shipping charges may apply if the package is returned to us and needs to be sent out again.

My tracking says "Delivered," but I can't find my package!

Oh no! Let's see if we can track down those missing goodies.

Sometimes shipping carriers mark packages as delivered before they're physically dropped off, or they may leave them in an unexpected location.

We recommend checking around your delivery area, mailbox, front porch, parcel lockers, and with anyone else who may have accepted your package.

If your package still hasn't turned up, contact the shipping carrier using your tracking information.

And please don't hesitate to reach out to us at help@parkcandy.com with your order number. While we can't control carrier delivery operations, we'll do our best to help you figure out the next steps.

What if my order contains a preorder item?

Sometimes the best things are worth waiting for!

Preorders give you the opportunity to reserve upcoming Park Candy creations before they're officially available to ship. Depending on timelines, sometimes we'll split your order so you get the in-stock merch now, and the preorder merch once it lands.

Estimated shipping timelines will be provided in the product description whenever possible.

Please keep in mind that production and shipping estimates may change due to manufacturing, freight, or other unexpected delays.

If there are significant changes to a preorder timeline, we'll do our best to keep you updated.

🛍️ Products & Availability

My favorite item is sold out! Will it come back?

Looks like everyone else had the same great taste! 😂

Many Park Candy creations are produced in limited quantities, and once they're gone, they may be gone for good.

But never say never! Some favorites have been known to make a comeback.

Want to be the first to know? Subscribe to our email list and follow us on Instagram for new arrivals, restocks, and exciting announcements.

If a product page has an "Email Me When It's Back in Stock" option, you can sign up there for a notification specific to that item.

My shirt doesn't fit! Can I exchange it?

We get it! Finding that perfect fit isn't always easy.

We recommend reviewing the sizing information on each product page before placing your order.

If you've already ordered and need to request a size change, email help@parkcandy.com as soon as possible with your order number and the size you need.

If your order hasn't shipped yet, we'll do our best to make the adjustment, depending on availability.

If you've already received your item, please contact us so we can review the available exchange options.

Additional shipping charges may apply.

My bottle opener magnet isn't sticking!

Well, that's not very magnetic of it! 🧲

Our magnetic bottle openers are designed to attach to compatible metal surfaces, but not every surface is created equal.

If your magnet isn't sticking as expected, try these quick troubleshooting steps:

1. Make sure the back of the magnet is clean and free of packaging or debris.

2. Test it on another clean, flat, magnetic metal surface.

3. Check whether the surface is textured, curved, or coated, as these can affect the magnet's grip.

4. Try another magnet on the same surface to help determine whether the issue is with the product or the surface itself.

❤️ Returns, Exchanges & Product Care

My item arrived damaged. What should I do?

Oh no! That's definitely not the kind of surprise we want arriving at your doorstep.

We take pride in our creations, and if something arrives damaged or defective, we want to know about it.

Please email help@parkcandy.com with your order number, a description of the issue, and a few clear photos showing the damage.

We'll review the situation and help determine the appropriate next steps.

My item broke after I received it!

We want you to enjoy your Park Candy creations for as long as possible!

If you experience a problem with an item within 30 days of delivery, please reach out to help@parkcandy.com with your order number, a description of the issue, and photos if applicable.

We'll review the circumstances and determine whether a replacement, store credit, or another resolution is appropriate.

Normal wear and tear, misuse, or damage caused by improper care may not qualify for warranty coverage.

Any applicable consumer rights remain in effect.

Can I return something?

Sometimes things just don't work out, and that's okay!

If you'd like to request a return, please contact help@parkcandy.com with your order number and the item you'd like to return.

Items returned because of a change of mind must be unused, unworn, and in their original condition, with any original tags or packaging intact.

Return eligibility and any applicable shipping charges will depend on the circumstances of the request and our current return policy.

Please contact us before sending anything back so we can provide the appropriate instructions.

Where do I send a return?

Please don't send merchandise back without contacting us first!

Email help@parkcandy.com with your order number so we can confirm your return eligibility and provide the correct return instructions and address.

This helps us properly identify incoming packages and avoid unnecessary delays.

💌 Still Need a Little Help?

We're a small business with a whole lot of heart, and every customer matters to us.

If you've reached out and haven't heard back as quickly as you'd hoped, we sincerely appreciate your patience.

We're continuing to improve our customer service and fulfillment operations, and we're working hard to provide the experience you deserve.

For questions, concerns, or anything else, please contact:

help@parkcandy.com

Please include your name and order number whenever possible so we can assist you more efficiently.

Thank you for supporting Park Candy and for being part of our little world of pure imagination.

A whole lotta love, magic, and aloha! ❤️